Returns and Refunds
At Adhestech.com, your satisfaction is our priority. If you are not entirely satisfied with your purchase, our return policy allows you to request a return within a certain timeframe. Here's how it works:
Free Return Policy
We stand by the quality of our products, but we understand that there may be situations where a return is necessary. If you are not satisfied with the purchased product, you can return it for free within 30 days. Besides, we support free returns for the following reasons:
- DOA (Dead on Arrival): If your item arrives damaged, you can reject it directly upon confirmation.
- Wrong Item Sent: In the event you receive the wrong item, please provide us with clear pictures of the item, the SKU/PN number, and all shipping labels on the package.
- Doesn't Match the Description: If the product doesn't align with the description, please share some photos illustrating the issue.
- Quality Issues: For items with quality problems, please provide us with pictures or videos to verify the issue.
- Missing Parts: If your product is missing parts, please provide us with pictures or videos to help us verify the omission.
Adhes will bear the return shipping charges for products that meet the above conditions.
Returns Procedure
- Contact Us: Please reach out to our dedicated customer support team via service-usa@adhestech.com.
- Approval: Our team will review your request and notify you of the approval or rejection of your return.
- Return Shipping: You may be required to return the item. We'll provide you with further instructions, including return shipping details.
- Refund Processing: Upon receipt and inspection of the returned item, we will notify you about the status of your refund. If approved, a credit will be applied to your credit card or original method of payment within 15 days.
We promise to respond to all return and exchange applications within 48 hours. If you have any questions about your return order, you can contact us for feedback. We value your business and strive to provide you with the best shopping experience. Thank you for choosing Adhestech.com!