Ordering

Can I cancel my order?

Yes, you can cancel your order. If you need to cancel your order, please reach out to our customer service directly. However, please note that orders that have already been shipped cannot be canceled.

How can I check the order status?

To check the status of your order, you can visit the "Track your order" page and enter your order number or logistics order number for tracking.

Can I change the delivery address after making a payment?

You can change your delivery address before your item is shipped by contacting our service team. We will do our best to accommodate your request.

 

Account

How to log in my account？

1. Click the person icon in the top-right navigation.

2. Enter your Username/Email and Password. Check Keep me signed in if you would like to make it easier for you to shop, pay and maintain your account.

3. Continue your shopping experience with Adhes Tape.

How can I reset my password?

1. If you've forgotten your password, you can click here to reset your password.

2. Enter your email address and click Recover. 

3. Adhes Tape will email you a secure link to reset your password.

 

Payment & Promos

Why is my discount code invalid?

Please carefully review the applicable product range, usage timeframe, and other regulations associated with the discount code. Failure to meet these conditions may render the discount code invalid.

What are the accepted payment methods?

We accept payments through PayPal debit cards and credit cards. These are the accepted payment methods.

Can I use multiple discount codes on a single order?

Only one discount code can be applied to each order. We encourage you to choose the most suitable discount code for your order to enjoy the offered discounts.

 

Returns & Refunds

How can I initiate a return?

If you need to make a return, please contact our customer service team, and they will assist you in the return process.

How long does it take for a refund?

Once we receive the return and it's approved, refunds are typically processed within 3 to 5 business days to your original payment method.